The Hairdressers Salon Reservation Policy
We would like to express our sincere gratitude for your continued support to our salon, your loyalty means the world to us. We really are truly grateful for the opportunity you give us to make your hair look & feel fantastic.
In recent times, we have noticed a concerning trend where both long-standing and new clients have been unable to attend their scheduled appointments without prior notice. This not only impacts our business but also affects other clients who may have wished to have booked those appointments.
To ensure fairness and consistency for all our clients, we have decided to implement a standardised reservation policy
A reservation fee will be paid for all new clients for their first three visits.
A reservation fee will be paid by our regular clients if an appointment is missed or cancelled within a 24 hours. Again this will be for the next three appointments.
This policy aims to streamline our booking process and minimise any inconvenience caused by last-minute cancellations or client no-shows.
Reservation Fees
A reservation fee of £15 for each service will be applicable for all appointments. This reservation fee serves as a commitment from the client to attend their scheduled appointment.
Reservation Fee Link
Front of House will send you a link via text message or email to complete your reservation. The terms and conditions will be on this before proceeding.
Reservation Confirmation
The reservation fee will be sent out at the time of booking and you will have 12 hours to complete this. You will only be refunded if the appointment is cancelled or rescheduled within our specified cancellation policy.
Cancellation Policy
Clients must provide a minimum of 24 hours notice for appointment cancellations or rescheduling. Failure to provide adequate notice or no-shows will unfortunately result in the loss of the clients reservation fee.
Appointment Reminder
Clients will receive a confirmation email upon booking their appointment, which will include details of the reservation fee and our cancellation policy. We will also send you an email or text reminder 48 hours prior to the scheduled appointment to minimise the risk of missed appointments.